FAQ

Orders & shipping

Where do you ship?
We ship to addresses in the United States.

How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping then takes 3–5 business days ($8, free on orders of $70 or more). See our Shipping Policy.

Will I get tracking?
Yes. We email you a tracking number as soon as your order ships.

Condition & what's included

Are your games new?
Our games and consoles are refurbished. Each listing shows what's included, such as a loose cartridge or disc, or complete in box with case and manual.

Do consoles come with cables and a controller?
Consoles list exactly what's in the box on the product page. If you need extras, the product page suggests matching controllers, cables and memory cards.

Do old cartridges still save games?
Some older cartridges use an internal battery to save progress. These are covered by our 180-day warranty like everything else.

Warranty & returns

What if something doesn't work?
Every item has a 180-day warranty. Email us and we'll repair, replace or refund it, with a free return label.

Can I return something I don't want?
Yes, within 30 days of delivery. Return shipping is paid by you if the item works as described, and a 10% restocking fee applies (20% if it comes back used, damaged or missing parts). There's no fee for faulty or wrong items. See our Return and Refund Policy.

Payments

How can I pay?
We accept major credit and debit cards, plus the express payment options shown at checkout.

Still have a question?

Call us toll-free at (800) 823-9461, email support@candcretrogames.com or use our contact form. We usually reply within one business day.