Returns & warranty

Start a return

Something not right? Tell us what happened and we'll email your return authorization within 1–2 business days, with a free prepaid label whenever the return is on us.

180-day warrantyStopped working or arrived faulty? Free label, no fees.

30-day returnsChanged your mind? Send it back within 30 days of delivery.

Refunds in 5 business daysOnce your return arrives and we've checked it.

1. What's the reason?

Pick the one that fits best. It decides who pays for shipping.

🔧

It's faulty or stopped workingWithin 180 days of deliveryFree return label

📦

Damaged in shipping or wrong itemWithin 7 days of deliveryFree return label

↩️

I changed my mindWithin 30 days of deliveryRestocking fee applies

2. Your order

You'll find the order number in your confirmation email (for example #1042).

Full name

Email used for the order

Order number

What would you like?

Which item(s)?

What happened? (the more detail, the faster we can help)

If you want an exchange, tell us which item you'd like instead.

I've read the return policy and won't ship anything until I get a return authorization.

What happens next

Most returns are wrapped up within a week or two.

1
Send your request
Fill in the form above. It takes about a minute.
2
Get your authorization
Within 1–2 business days we email the return address and, where it applies, a prepaid label.
3
Pack it up
Pack the item securely with everything that came with it and drop it off.
4
Get your refund
We check it and refund within 5 business days to your original payment, minus any fee that applies.

Full return policy How our warranty works Email support@candcretrogames.com Call (800) 823-9461

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Start a Return