Warranty
Every game, console and accessory from C&C Retro Games comes with a 180-day warranty from the day it's delivered.
What's covered
- Items that arrive not working or not as described.
- Items that stop working during normal use within 180 days.
- Internal save batteries in older cartridges.
- Included cables, controllers and power supplies that came with your order.
What's not covered
- Physical or liquid damage, drops and cracked cases.
- Modifications or repairs made by anyone else.
- Normal cosmetic wear, such as label scuffs or light scratches shown in the listing.
How to make a claim
- Email support@candcretrogames.com or call (800) 823-9461 with your order number and a short description of the problem. A photo or short video helps.
- We reply within 1–2 business days, often with a quick fix to try first.
- If it still isn't working, we email you a free prepaid return label.
- Once it arrives, we repair or replace it, or give you a full refund if a replacement isn't available.
Want to return something that works but you no longer want? See our Return and Refund Policy.