Refund policy

At C&C Retro Games we want you to be happy with every game, console and accessory you buy. This policy explains how returns, refunds and our warranty work.

30-day returns

You can return most items within 30 days of delivery for a refund or exchange. Items must be returned in the same condition you received them, with everything that came in the package (cables, controllers, manuals, cases and inserts).

180-day warranty

Every item we sell is covered by a 180-day warranty from the delivery date. If something arrives faulty or stops working during normal use within 180 days, contact us and we will repair it, replace it, or give you a full refund. For warranty claims we email you a free prepaid return label.

The warranty does not cover physical damage, liquid damage, drops, modifications or repairs made by someone else, or normal cosmetic wear. Internal save batteries in older cartridges are tested before shipping and covered for 180 days like the rest of the item.

Changed your mind?

If you no longer want an item that works as described, you can still return it within 30 days. In this case you pay for return shipping, the original shipping charge is not refunded, and a restocking fee applies (see below).

Restocking fee

Change-of-mind returns are subject to a restocking fee, taken from your refund:

  • 10% if the item comes back in the same condition you received it, with everything that came in the package.
  • 20% if the item shows new wear or damage, or is missing any part of what came in the package (cables, controllers, manuals, cases or inserts).

There is no restocking fee for items that are faulty, damaged in transit or not as described, or if we sent the wrong item. These are covered in full by our warranty.

Damaged in transit or wrong item

If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and a few photos. We will send a free return label and a replacement or refund.

How to start a return

  1. Fill in our Start a Return form, or email support@candcretrogames.com with your order number, the item you want to return and the reason.
  2. We reply within 1–2 business days with your return authorization, the return address and, where it applies, a prepaid label.
  3. Pack the item securely and ship it back. Items sent back without a return authorization may not be accepted.

Refunds

Once we receive and inspect your return, we process the refund within 5 business days to your original payment method, minus any restocking fee that applies. Your bank or card issuer may take a few more days to show it. If you prefer, we can issue store credit instead.

Exchanges

If you want a different item, return the original and place a new order, or tell us in your return email and we will help you swap it.

Items that can't be returned

Gift cards and items marked as final sale cannot be returned.

Questions

Email support@candcretrogames.com and we'll be glad to help.